I hate to complain, but here is a good example of how customer service can sometimes be difficult in this country.
In early January, I brought my racing bike to MegaBike to have it repaired and to purchase a more city friendly bike. I had the hardest time dropping the racing bike off because all three repair shops claimed they would be closed for varying periods of time ranging from 2 weeks to permanently. Charles was with me so he remembers the craziness of running between the different shops and hearing this weird story about them closing.
Finally the guy in the Shimano shop says he will take my bike, but because of the closing it will take about a month to repair. I say I am fine with that because at the time I had my broken elbow and wouldn't be riding my racing bike anyway. So I leave the bike and get a receipt.
In mid February I call the bike shop and they tell me they can't find my bike! No apologies or suggested solutions. It is just gone. The guy working that day took down my number and told me he would call me back. I never received a follow-up call.
So this weekend Charles and I go down to the shop and hand the ticket to the guy working there who happens to be the same guy who was there when we dropped the bike off in January. He immediately knows where the bike is and makes a comment about how it has been there for a long time. I say something about having to wait because the shop was closed in January. He laughs and tells me that the shops never closes!
Hmmm, then I guess I just imagined being told that by multiple employees who almost refused to take my bike because of this mysterious closing.
I can go on and on with similar examples, but I have realized that living in America has spoiled me. I am used to the customer always being right and getting some kind of freebie when the vendor doesn't realize that quickly enough. You just don't get that here.
Except at this bagel place. I was pretty impressed with them after a visit this weekend. Good bagels too.
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